Responsibilities Engage with end-users to deliver effective technical support and issue resolution. Diagnose and troubleshoot hardware, software, network, and application problems. Guide users through step-by-step solutions and provide clear instructions. Escalate complex issues to higher-level support, maintaining ownership until resolution. Collaborate with cross-functional teams for prompt issue resolution and effective communication. Document interactions and solutions in the help desk ticketing system for reference and knowledge base enrichment. Continuously improve support processes and stay updated with technology trends. Profile Proven Help Desk Technician experience with focus on live chat or telephone remote support. At least 3 years of technical support experience. Passion for excellent customer service and helping users. Excellent written communication skills for explaining complex technical concepts simply. Proficiency in live chat tools and help desk ticketing systems. Solid understanding of hardware, software, networking, and operating systems. Proficiency in Office 365, Windows, macOS, and Exchange Online troubleshooting. Experience with Azure and Intune a plus Thrives in fast-paced environment, handling multiple chat sessions. Strong problem-solving skills, thinking critically under pressure. Exceptional time management, prioritizing tasks effectively. Patience, empathy, and positive attitude with end-users. Basic knowledge of remote desktop tools and techniques. Skill Set Live Chat and phone Support Experience Troubleshooting and Issue Resolution Customer Service Excellence Proficiency in Windows, macOS, and Exchange Online Troubleshooting Technical Knowledge (hardware, software, networking) Communication Skills (written and verbal) Help Desk Ticketing Systems Problem Solving and Critical Thinking Multitasking and Time Management Patience and Empathy Remote Desktop Tools Collaboration and Teamwork Skills: networking,live chat,troubleshooting,communication skills (written and verbal),multitasking and time management,collaboration and teamwork,technical knowledge (hardware, software, networking),help desk ticketing systems,phone support,office 365,hardware,multitasking,network,problem solving and critical thinking,windows,live chat and phone support experience,customer service excellence,exchange online,remote desktop tools,proficiency in windows, macos, and exchange online troubleshooting,live chat tools,patience and empathy,intune,issue resolution,troubleshooting and issue resolution,time management,exchange online troubleshooting,macos Show more Show less

About Company We are global IT and Security Services company with offices in US, Canada and India specializing in Managed services, Cloud services and Security Services. Our clients are small to medium size companies in US, Canada and Europe. The Sales Development Representative (Inside) position is a key sales role responsible for executing sales and business development strategies for Flexis. Learn more about us at www.flexisit.com 24/7 NOC, SOC as a Service and Help Desk Services | Flexis Boost your business with Flexis' integrated NOC, SOC, and Help Desk solutions. 24/7 monitoring, cloud support, and dedicated teams to meet your needs. Greetings! Position Overview We are looking QA-IT position. Shift: 24*7 Work Location: Office (Delhi) Position Summary We are seeking a meticulous and detail-oriented Quality Assurance Specialist to join our team. This role is crucial in ensuring the accuracy, completeness, and overall quality of our service ticket management within ConnectWise PSA. The ideal candidate will possess a strong understanding of IT service delivery processes and a keen eye for identifying discrepancies and areas for improvement. This position involves a systematic review of completed service tickets to ensure adherence to our documentation, billing, and technical standards. Key Responsibilities Issue Identification and Categorization of service Desk tickets Thoroughly review ticket notes to identify and flag primary problem as per check list Confirm that all relevant configurations (e.g., Service Config for new users/licenses, Workstations Config, Email Config, Application Config, Remote Access etc) Verify that all communication with customers and vendors is thoroughly documented. Assess internal notes for accuracy, descriptiveness, and detail regarding issues resolved and their root causes. Qualifications And Skills Proven experience in a quality assurance or technical support role Strong familiarity with ConnectWise PSA or similar Professional Services Automation, CRM or Ticketing tools. Exceptional attention to detail and organizational skills. Excellent written and verbal communication skills. Ability to understand and interpret technical information and service ticket notes. Proficient in identifying discrepancies and ensuring adherence to established processes. Strong problem-solving skills and the ability to work independently. Understanding of IT infrastructure, including workstations, email systems, software applications, and remote access technologies is a plus. Experience with IT billing processes and agreement management is desirable. Skills: it infrastructure knowledge,quality assurance,crm,problem-solving,organizational skills,written communication,connectwise psa,communication,adherence,attention to detail,it infrastructure,technical support,helpdesk,verbal communication,connectwise,it Show more Show less

Devops Job Profile Company Introduction Flexis is a global provider of Remote infrastructure Management, Security/SOC and Help Desk Solutions for our clients located in US, Canada, UK and Europe. Our State-of-the-Art NOC Delivery Center is staffed 24/7/365 by technology experts who proactively monitor, troubleshoot and remediate problems on managed devices. Our team is committed to keeping servers, network devices, and workstations running efficiently and maintaining client satisfaction. Currently we have offices in USA, Canada, Mexico and India. Remote Infrastructure Management We Manage all our client IT infrastructure remotely from our Network operation Center (NOC) and ensure availability. We manage Linux and Windows Server, Amazon Web Services and Azure Cloud, Network – Cisco, SonicWALL, AWS cloud etc. and Databases such as MySQL and MS SQL. Security/SOC Services Flexis provides a turnkey, 24x7 SOC as a Service including the technology and security expertise necessary. Flexis inspects logs, monitors and analyzes your customers' security events in real time, provides verified threat notifications, actionable plans to help remediate incidents and responsive breach prevention actions. Our managed security service combines people, intelligence, analysis and technology to provide you with end-to-end security monitoring, threat detection, and incident response. Help desk Our Help Desk is designed to deliver premium help desk experience at a price to meet your budget. We provide support for multi-vendor client systems and installation, moves, changes, deskside support & software support. Our goal is to provide quick, no-escalation required resolutions, and personalized experience Job Description This position is part of our SaaS team - developing and maintaining operational and “DevOps” systems for our suite of cloud-based solutions running on AWS. Qualifications 10+ years of experience working with strong Linux and AWS experience Solid understanding of automation principles Experience utilizing automation tools - Terraform, Python and Ansible Experience with CI/CD environment (Jenkins) Experience working with the Data Center team with some network administration knowledge Strong understanding of Security, Monitoring and Performance aspects of cloud-native platform and application architectures Proven track record delivering high quality and consistent systems and environments for development team Ability to multi-task and self-manage work Skills: ansible,devops,linux,aws,cloud,terraform,ci/cd,security,python,network administration,performance,monitoring,jenkins Show more Show less