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Jobs in mohali
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Everise India BPO Services
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Quality Assurance Professional

Quality Assurance Professional

Everise India BPO Services

2 - 5 years

|

3 - 7 Lacs

Posted:1 day ago| Platform:

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Skills Required

supervisor training administration quality standards manual representative management monitoring auditing investment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitor/audit each assigned associate in accordance with Everise and client requirements
Provide personal and proactive feedback to associates both in one on one and group settings
Track progress of individual associates; recommend performance action plans for associates who are not meeting established standards Work with supervisors and management to ensure that all associates are meeting quality standards
Provide training as needed to both new hires and experienced associates
Attend and contribute to both internal and client monitoring sessions
Carry out reward and recognition programs as outlined by Everise and the client
Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
Track trends and make recommendations for refresher and/or up- training to the trainer(s)
Any other duties and responsibilities assigned by management of the company
Abide by and perform to the best of your abilities all functions, duties and responsibilities to be assigned by the Company in due course
Comply with the orders and instructions given from time to time by the Company through its authorized representatives
Perform any other administrative or non-administrative duties as assigned by any representative of the Company from time to time either through direct written order or by oral assignment

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