Quality Assurance, Monitoring & Testing Sr. Group Manager

As an individual in Quality Assurance, Monitoring & Testing, you are responsible for assessing outcomes from activities and processes to ensure conformance with applicable requirements for strengthening risk management quality. This includes conducting quality testing for business function quality control and transformation lead quality control post completion of activities/processes. You are also involved in developing and executing Monitoring and Testing for controls, such as control design assessment, operational effectiveness design, and monitoring/testing tool execution to assess key controls" effectiveness in addressing defined risks. Responsibilities: - Manage large and potentially diverse teams by providing leadership and direction - Create an innovative environment to encourage the development and implementation of robust control programs - Make critical decisions guided by functional objectives - Oversee the implementation of Control Framework, Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy, and Control Inventory - Drive assessment of activities and processes to strengthen risk management quality - Conduct routine testing of internal activities and processes to ensure adherence to quality standards and identify areas of risk - Integrate stakeholder/client feedback and address quality assurance complaints or issues promptly - Lead the Controls Testing Utility by assessing control design, designing control testing tools, developing procedures, ensuring transitions, dispositioning exceptions, and developing insights - Identify emerging operational risks and propose measures to mitigate them - Serve as a subject matter expert on control testing automation initiatives - Engage with business owners to review Activities-Risk-Controls and define executable processes - Maintain the automation dashboard to ensure timely and quality project delivery - Assess risk in business decisions with consideration for reputation and compliance with laws and regulations Qualifications: - 15+ years of experience in operational risk management, compliance, audit, or control-related functions in the financial services industry - Ability to identify, measure, and manage key risks and controls - Sound business judgment with attention to critical details - Strong understanding of Citis businesses, functions, and risk profiles - Proven experience in control-related functions and implementing sustainable solutions - Deep knowledge of compliance laws, rules, regulations, and best practices - Exceptional leadership, decision-making, and problem-solving skills - Excellent analytical skills to evaluate complex risk and control activities - Ability to deliver compelling presentations and influence executive audiences - Strong sense of accountability, ownership, and results orientation - Excellent communication skills across stakeholder groups - Proficiency in Microsoft Office suite, especially Excel, PowerPoint, and Word Education: - Bachelor's/University degree, Master's degree preferred,