Quality Assurance, Monitoring & Testing Specialist

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism. The Central Testing function at Citi is primarily based out of Citi Service Centers in India and is structured along three verticals: M&T Execution, M&T Automation, and Strategy & Governance. The identified candidate for this role will be part of the M&T Execution, Control & Monitoring Design Assessment team. As part of the Central Testing team, you will partner with Control Owners and In-business Control Teams to conduct Monitoring & Testing (M&T) activities for key controls. The team is responsible for driving M&T of key controls across the enterprise, with a focus on Control Assessment, Call Listening, Central Testing, and Strategy, Governance & Automation (SG&A). In this role, you are expected to have a good understanding of the Risk & control framework, assist in performing quality checks on monitoring reviews, document quality fails and provide feedback to the Supervisor, monitor control compliance, provide input during Control & Monitoring Design Assessment, and collaborate with onshore and offshore teams. Additionally, you will be involved in the assessment of timeliness, accuracy, and completeness of Manager Control Assessment, coordinate adherence to the MCA Standard through controls, complete quality checks within a timely manner, create and maintain reports for control tracking and analysis, identify risks across the business, challenge existing controls, and identify opportunities for enhancement. To be successful in this role, you should ideally have 2-3 years of relevant work experience, excellent written and verbal communication skills, ability to perform under pressure, manage multiple tasks and priorities, function independently, and be proficient in MS Office Word, Excel, and PowerPoint applications. Education required for this role is a Bachelors/University degree. Working at Citi is more than just a job; it's a career with opportunities for growth, community engagement, and making a real impact. Join our family of dedicated individuals and take the next step in your career by applying for this role at Citi today.,