Quality Assurance, Monitoring & Testing Manager - AVP

Role Overview: As a Business Risk and Control Manager at C12 level in the Central Control Capabilities function, you will be responsible for driving Monitoring & Testing (M&T) of key controls across the enterprise. Your primary role will be to partner with Control Owners and In-business Control Teams to conduct M&T activities for key controls within the CTU scope. You will be part of the M&T Execution, Control & Monitoring Design Assessment team based in Citi Service Centers in India. Key Responsibilities: - Timely execution of the Managers Control Assessment (MCA) program - Understanding the Risk & control framework and fundamentals of Risk Management - Supervising and managing teams involved in end-to-end monitoring of controls as per Risk Management policy - Maintaining oversight and monitoring of the operational risk management system and data quality - Leading or participating in strategic initiatives for control performance enhancement - Analyzing documentation and processes in leadership meetings to address risks and control points - Participating in Control & Monitoring Design Assessment (CMDA) meetings and providing expertise in drafting procedures - Proactively identifying monitoring breaks and suggesting enhancements - Supporting timeliness, accuracy, and completeness of the MCA through quality controls prior to process execution - Applying business knowledge to identify and implement control points and processes - Partnering with onshore team & controls group for Risk redesign or reengineering initiatives - Conducting training sessions on Risk management framework to upskill team members - Managing stakeholder relationships through regular touchpoint meetings Team Management Responsibilities: - Handling a team and providing appropriate coaching & support - Fostering a learning and development environment - Emphasizing adherence to Citi culture and ensuring performance management system is followed Qualifications Required: - 12+ years of experience in Operational Risk/ Enterprise Risk Management/ Business Risk Management with team management experience - Strong knowledge of regulatory requirements related to Operational Risk/ Internal controls - Demonstrated understanding of operational risk and gap identification - Experience in financial services line of business or function with in-depth product knowledge - Excellent verbal and written communication skills - Customer-focused with strong Interpersonal skills and ability to collaborate in diverse groups - Ability to work under pressure, manage deadlines, and adapt to unexpected changes - Self-motivated, detail-oriented, with problem-solving and decision-making skills Education: - Bachelors/University degree Additional Details: The Central Testing function is primarily based out of Citi Service Centers in India and is structured along three verticals: M&T Execution, M&T Automation, and Strategy & Governance. Your role as a Business Risk and Control Manager will involve working within the M&T Execution vertical, focusing on Control & Monitoring Design Assessment. (Note: The additional details of the company were not explicitly mentioned in the provided job description) Role Overview: As a Business Risk and Control Manager at C12 level in the Central Control Capabilities function, you will be responsible for driving Monitoring & Testing (M&T) of key controls across the enterprise. Your primary role will be to partner with Control Owners and In-business Control Teams to conduct M&T activities for key controls within the CTU scope. You will be part of the M&T Execution, Control & Monitoring Design Assessment team based in Citi Service Centers in India. Key Responsibilities: - Timely execution of the Managers Control Assessment (MCA) program - Understanding the Risk & control framework and fundamentals of Risk Management - Supervising and managing teams involved in end-to-end monitoring of controls as per Risk Management policy - Maintaining oversight and monitoring of the operational risk management system and data quality - Leading or participating in strategic initiatives for control performance enhancement - Analyzing documentation and processes in leadership meetings to address risks and control points - Participating in Control & Monitoring Design Assessment (CMDA) meetings and providing expertise in drafting procedures - Proactively identifying monitoring breaks and suggesting enhancements - Supporting timeliness, accuracy, and completeness of the MCA through quality controls prior to process execution - Applying business knowledge to identify and implement control points and processes - Partnering with onshore team & controls group for Risk redesign or reengineering initiatives - Conducting training sessions on Risk management framework to upskill team members - Managing stakeholder relationships through regular touchpoint meetings Team Management Responsibilities: - Handling a team and providing appropriate coaching & support - Foster