Job
Description
Individuals in Quality Assurance, Monitoring & Testing are responsible for assessing outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality. This includes quality testing for business function quality control and transformation lead quality control post completion of an activity/process. The role involves the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks. Responsibilities include managing and overseeing a small team of employees, ensuring delivery of results, contributing to the formulation of procedures, supporting assessment of activities and processes as per required Policies, Standards, and Procedures, conducting routine testing of internal activities and processes to ensure adherence to established quality standards, and identifying areas of risk or non-compliance. Additionally, the role involves reviewing stakeholder/client feedback, responding to quality assurance complaints or issues, supporting quality testing for business function quality control and transformation lead quality control, developing and executing Monitoring and Testing for controls, reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders, understanding the Citi Risk & control framework, participating in strategic initiatives for control performance enhancements, and analyzing documentation and processes in leadership meetings to ensure risks and control points are properly addressed. Qualifications: - 8+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry - Ability to identify, measure, and manage key risks and controls - Project management and governance experience with demonstrated ability to achieve and exceed critical milestones - Ability to foster working relationships with other leaders across multiple lines of business - Strong knowledge in the development and execution for controls - Proven experience in control-related functions in the financial industry - Proven experience in implementing sustainable solutions and improving processes - Understanding of compliance laws, rules, regulations, and best practices - Understanding of Citi's Policies, Standards, and Procedures - Strong analytical skills to evaluate complex risk and control activities and processes - Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level - Strong problem-solving and decision-making skills - Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word - Bachelor's/University degree or equivalent experience The role falls under the Controls Governance & Oversight job family and the Quality Assurance, Monitoring & Testing job family. This is a full-time position. Most Relevant Skills: Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management. For complementary skills, please see above and/or contact the recruiter. If you are a person with a disability and need a reasonable accommodation to use search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,
