Quality Assurance Manager

Role & responsibilities Spearheaded the development and deployment of Quality Management Systems (QMS) and Food Safety Management Systems (FSMS) , ensuring alignment with updated regulatory guidelines and seamless integration across the entire value chain including MU, CMU, depots, vendors, and transit points. Establish a robust mechanism for monitoring and reviewing key quality compliance metrics , using periodic quality audits and real-time performance indicators to ensure adherence to established standards. Led quality capability building initiatives through structured training programs, coaching, and cross-functional team leadership , fostering a culture of continuous improvement and quality excellence. Drove the institutionalization of Operational Excellence frameworks such as PQMS, 5S, Statistical Quality Control (SQC), and World Class Manufacturing (WCM) to standardize best practices across regional operations. Collaborated with the Head Office to ensure seamless implementation of end-to-end consumer care processes , enhancing customer satisfaction and issue resolution turnaround. Established a comprehensive Management Information System (MIS) for effective reporting and analysis of quality impacting parameters , enabling data-driven decisions and timely corrective actions . Preferred candidate profile QA professional with 12 -18 years of experience in the food industry with a background in B.Tech/M.Tech (Food) or M.Sc. (Food/Biotech/Microbiology/Chemistry). Proven expertise in QMS, FSMS, audits, FSSAI compliance, and operational excellence (5S, SQC, WCM). Strong in MIS reporting, team training, and consumer care process implementation.