Quality Assurance Manager

Manager Quality Assurance

The opening is with Contract Logistics.

KRA -

• Quality Management System (QMS) Compliance Ensure implementation, maintenance, and continuous improvement of the QMS in line with ISO standards and internal SOPs. Monitor compliance across all operational sites.
• Audit Planning & Execution Conduct regular internal audits across warehouses and regional offices. Ensure timely closure of non-conformities and readiness for client and third-party audits.
• Customer Complaint Handling Take ownership of quality-related customer complaints. Conduct root cause analysis, initiate corrective & preventive actions (CAPA), and ensure closure within defined TAT.
• Process Improvement & Optimization Drive process excellence initiatives using tools like Lean, Six Sigma, or Kaizen. Monitor operational KPIs and implement measures to reduce defects, damages, or delays.
• Training & Capability Building Conduct periodic training sessions for operations and warehouse teams on quality SOPs, standards, and audit preparedness. Build a culture of quality ownership at all levels.
• Vendor & Partner Quality Compliance Conduct vendor audits, define SLAs, and monitor performance through quality KPIs. Collaborate with procurement and ops teams to ensure partner compliance.

Quality Reporting & Dashboards Maintain detailed MIS on quality metrics such as defect rate, audit scores, TAT on complaints, and CAPA status. Publish dashboards for senior leadership reviews.

Technical Competencies -

• Internal/External ISO:9001 certified
• Knowledge of ISO standards (e.g., ISO 9001, ISO 14001, ISO 45001)
• Quality Management System (QMS) implementation and compliance
• Internal and external audit planning and execution
• Root Cause Analysis (RCA) and Corrective/Preventive Action (CAPA)
• Familiarity with Lean, Six Sigma, 5S, and Kaizen principles
• Process mapping and continuous improvement initiatives
• Customer complaint handling and resolution
• Quality metrics tracking and dashboard reporting
• Strong documentation and SOP preparation skills
• Vendor quality evaluation and audit
• Compliance with safety, health, and environmental (HSE) norms
• Training and awareness on quality processes
• Operational understanding of logistics, warehouse, and supply chain processes

Data analysis and reporting through Excel, ERP, or QMS tools

Behavorial Competencies -

• Attention to Detail Ensures accuracy and thoroughness in all quality checks and reports
• Analytical Thinking Identifies patterns, trends, and root causes in quality issues
• Problem Solving Proactively addresses and resolves quality-related challenges
• Collaboration Works effectively with cross-functional teams including operations, procurement, and compliance
• Decision Making Makes sound judgments based on data and quality standards
• Accountability Takes ownership of quality outcomes and continuous improvements
• Adaptability Responds positively to change and adjusts strategies as required
• Customer Orientation Keeps internal and external customer satisfaction central to quality goals
• Process Discipline Follows and enforces SOPs and audit protocols strictly
• Communication Skills Clearly communicates expectations, deviations, and recommendations
• Leadership Guides team members and stakeholders in maintaining high-quality standards
• Time Management Prioritizes and delivers quality checks and improvements within deadlines
• Integrity Demonstrates ethical behavior and transparency in reporting and audits

Conflict Resolution Handles disagreements professionally to maintain quality focus

Location - Mumbai (Andheri)

Experience - 8 to 12 yrs

Qualification - Graduate/Postgraduate.

Thanks