Quality and Training Effectiveness Program Manager

As a Quality and Training Effectiveness Manager in the Global Vendor Operations (GVO) organization at YouTube, you will have the opportunity to drive global training and quality initiatives by collaborating with cross-functional teams to implement process improvements and leverage AI solutions. Your role will involve streamlining workflows, automating tasks, and ensuring consistent global operations to deliver measurable impact on both training effectiveness and overall quality. The GVO organization oversees vendor operations for all of YouTube, providing support to all YouTube users globally. The Quality & Training Effectiveness (QTE) team within GVO focuses on enabling quality and training teams to achieve scalable, standardized, and sustainable operational outcomes. By creating processes and systems that can grow with the business, the team aims to simplify complex processes, deliver insights into operational performance, and drive operational excellence within GVO. Your responsibilities will include designing and implementing a comprehensive framework focused on user delight and operational excellence, driving continuous improvement through strategic reviews and data-driven analysis. You will identify and leverage synergies across programs to maximize business impact, develop resilient operational systems, reduce complexity through process automation, and utilize advanced data analysis and AI models to enhance decision-making and drive predictive analytics. Additionally, you will design and maintain data pipelines and dashboards for real-time insights, collaborate with technical teams to deploy tailored AI solutions, and ensure effective performance monitoring and continuous improvement. Your role will be crucial in fostering innovation, reducing complexity for stakeholders, and adapting to future changes in order to drive operational excellence within GVO. At YouTube, we believe in giving everyone the power to share their story, explore what they love, and connect with one another. As part of our team, you will work at the intersection of cutting-edge technology and boundless creativity, moving at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun together as we listen, share, and build community through our stories. Join us on this exciting journey of empowering voices and creating meaningful connections.,