Quality and Training Effectiveness Program Manager

As the Quality and Training Effectiveness Manager at YouTube, you will have the opportunity to work in either Hyderabad, Telangana, India, or Bengaluru, Karnataka, India. To qualify for this role, you should have a Bachelor's degree or equivalent practical experience along with at least 5 years of experience in project management and stakeholder management. Preferred qualifications for this position include an MBA or Six Sigma certification, experience with AI/LLM technologies, and expertise in collecting, synthesizing, analyzing, and visualizing complex sources of data to derive insights and recommendations for operational efficiency. You should also possess the ability to identify and implement automation opportunities, familiarity with dashboard tools like SQL/Dremel, Data Studio, or Tableau, and the skills to build compelling narratives that enable thoughtful decision-making and collaboration with partners. In this role, you will be part of the Global Vendor Operations (GVO) organization at YouTube, overseeing vendor operations for all YouTube users globally. The Quality & Training Effectiveness (QTE) team's mission is to enable quality and training teams across GVO to achieve scalable, standardized, and sustainable operational outcomes. You will collaborate with cross-functional teams to drive global training and quality initiatives, streamline workflows, automate tasks, and ensure consistent global operations. Your responsibilities will include designing and implementing a framework focused on user delight and operational excellence, identifying synergies across programs, reducing complexity through process automation, utilizing advanced data analysis and AI/LLM models, and designing data pipelines and dashboards for real-time insights. Your role will be vital in driving operational excellence within GVO and contributing to YouTube's mission of giving everyone the power to share their story and connect with others through technology and creativity.,