Home
Jobs

Quality Analyst || Voice Process || International BPO

1 - 6 years

3 - 7 Lacs

Pune Maharashtra India

Posted:2 days ago| Platform: Foundit logo

Apply

Skills Required

Quality Checks International Bpo Monitoring Customer Service Data Analysis Accuracy

Work Mode

On-site

Job Type

Full Time

Job Description

Quality Analyst

What We're Looking For

  • Experience:

  • Must have experience as a

    Quality Analyst in International Voice

    .
  • Must have worked in an

    International Voice

    process.
  • Overall

    3+ years in BPO/Contact Center

    domain is a must.

  • Education:

    Only Graduates can apply.

  • Communication:

    Excellent Communication Skills

    are essential.

  • Flexibility:

    Willingness to work in

    Rotational Shifts

    .

Key Responsibilities (Implied from the role)

  • Monitor and evaluate customer interactions (primarily voice calls) to ensure adherence to quality standards and operational procedures.
  • Provide constructive feedback to agents to improve performance and enhance customer experience.
  • Identify trends and areas for improvement in agent performance and process adherence.
  • Collaborate with training and operations teams to implement quality improvement initiatives.
  • Maintain accurate records of quality evaluations and provide reports as needed.

Perks & Benefits

  • Opportunity to work in a fast-paced, international work environment.

Interested candidates can share their resume with HR Ankita at [HIDDEN TEXT] or call 8840819455.

More Jobs at Hiresquad

Technical Support Analyst- Server and cloud Support -Immediate Joining

Pune, Bengaluru, Delhi / NCR

Experience: Not specified

|

INR 4 - 8 Lacs

Technical Support Specialist || Immediate Joining Only || 8LPA

Pune, Bengaluru, Delhi / NCR

Experience: Not specified

|

INR 4 - 8 Lacs

Sr Quality Analyst//International voice process

Kolkata

2 - 7 yrs
|

INR 4 - 6 Lacs

Technical Support Associate || DNS , DHCP || Immediate Joining | 8LPA

Pune, Gurugram, Delhi / NCR

Experience: Not specified

|

INR 4 - 8 Lacs

Training & Quality Team Lead//International Voice

Bengaluru

4 - 9 yrs
|

INR 6 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Hiresquad

RecommendedJobs for You

Quality Analyst || Voice Process || International BPO

Hiresquad

Pune, Maharashtra, India

Hiresquad logo

Quality Analyst || Voice Process || International BPO

Hiresquad

Pune, Mumbai (All Areas)

Quality Assurance Executive

William Goodacre and Sons India Pvt Ltd

Alleppey

Globela Pharma Private Limited logo

Quality Assurance Executive

Globela Pharma Private Limited

Surat, Gujarat, India

FMEA Engineer

Caratlane

Pune, Maharashtra, India

Kalantri Brothers Private Limited logo

Quality Assurance Executive

Kalantri Brothers Private Limited

Nashik, Maharashtra, India

SDE 2 - Frontend

Dream11

Mumbai, Maharashtra, India

Quality Assurance Executive

JobsKart

kota, rajasthan

Quality Analyst || Voice Process || International BPO

Hiresquad

Pune, Maharashtra, India

Quality Analyst || International BPO

Hiresquad

Bengaluru, Karnataka, India