Quality Analyst- Spanish

Company Description

At Welatino Traveltech LLP, we are dedicated to providing memorable travel experiences while prioritizing the sustainability of the environment and the well-being of the communities we visit. Our commitment extends beyond customer satisfaction to ensure a positive impact on the destinations we explore.

Role Description

Quality Analyst – Inbound Sales (Spanish)

In this role, you will be key in maintaining high communication standards, analyzing sales data to identify patterns, and driving continuous improvements to boost conversion rates, ensure compliance, and elevate the customer experience.

🎓 What we're looking for:

✨ Minimum 2–5 years in inbound sales or quality analysis, with a strong track record in evaluating sales performance and supporting high-performing teams.

✨ Proven ability to assess and enhance customer interactions in Spanish, ensuring exceptional satisfaction, retention, and service quality.

✨ Excellent verbal and written communication skills in Spanish, with the capability to guide, coach, and influence team members toward continuous improvement.

✨ Demonstrated experience in developing and refining quality monitoring frameworks aligned with sales targets and business objectives.

✨ Skilled in managing escalations and addressing performance gaps using data-driven insights to create effective solutions and improve team productivity.

✨ Prior experience in the travel or travel tech industry will be considered a strong asset.

📩 Apply now - Drop in your Resume at hrteamwelatino@gmail.com or Whatsapp on 9870175448 be part of a team that's anything but ordinary.