Quality Analyst

3 - 8 years

2 - 6 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Summary:


The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in a call center. This role involves analyzing calls, providing feedback to agents, identifying trends, and collaborating with teams to enhance overall customer satisfaction and operational efficiency.

Key Responsibilities:

Call Monitoring and Evaluation

Feedback and Coaching

Reporting and Analysis

Compliance and Standards

Continuous Improvement

Qualifications and Skills:


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