Quality Analyst

Role & responsibilities

Review and provide Quality Control feedback on mortgage loans completed by internal staff

• Follow quality control policies and procedures to ensure compliance with scopes of work
• Must be able to fulfill the role of subject matter expert for the team and scope assigned
• Assist with required and/or identified training needs as it relates to quality control
• Analyze individual loan files and work completed by associates based on approved QC checklists
• Identify all red flags as defined in a mortgage file and report to leadership
• Analyze and publish error trend analysis, and devise and implement action plans to improve QC scores
• Share feedback and coach team members basis errors identified and proactively share errors trends and risk based on changes to policies and procedures
• Perform additional duties as requested

Preferred candidate profile

• Graduate preferably in commerce
• Strong PC, typing and technical skills required
• Strong work ethic and flexibility in a fast paced environment
• Minimum 3-4 years of current mortgage origination experience with emphasis in loan processing under U.S. secondary marketing and regulatory guidelines, with coaching/training responsibilities over a residential production team within the past year
• Current working knowledge of FNMA/FHLMC guidelines and all processing functions, expertise in HOI, Title and Purchase agreements preferred
• Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills.
• Must have experience in the specific scope of work position being filled, demonstrating current acceptable production and quality rating metrics
• Candidates must pass background checks
• Candidates must be okay to work rotational and US night shifts.(24/7) and work over weekends when required