Parth Associates logo

Quality Analyst || leading Edutech || Delhi

2 - 7 years

4 - 6 Lacs

Delhi NCR Gurgaon Noida

Posted:8 months ago| Platform: Naukri logo

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Skills Required

Call Audit Root Cause Analysis Call Monitoring Call Quality QC Tools Call Calibration Pareto Analysis Call Center Training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Implement and ensure Call Quality Audit.
Monitor and evaluate inbound and outbound calls to ensure adherence to quality standards.Provide detailed feedback to agents and team leaders regarding performance and service quality .

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