Quality Analyst || leading Edutech || Delhi

2 - 7 years

4 - 6 Lacs

Posted:8 months ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Implement and ensure Call Quality Audit.
Monitor and evaluate inbound and outbound calls to ensure adherence to quality standards.Provide detailed feedback to agents and team leaders regarding performance and service quality .