Quality Analyst - Finance/Banking/Capital Market

Job Description

Job Title: Quality Analyst Finance/Banking/Capital Market/Investment Banking Experience Required: 5+ Years Location: Hyderabad Shift: Night Shift Joining: Immediate Employment Type: Full-time Note: Excellent Communication with Proper Documents Job Summary: We are seeking a highly experienced and detail-oriented Quality Analyst with a strong background in Finance/Banking/Capital Markets/Investment Banking to join our team. The ideal candidate will be responsible for monitoring, auditing, and analyzing voice and non-voice interactions to ensure compliance, enhance customer experience, and drive operational excellence. Key Responsibilities: Conduct regular call audits to ensure process adherence, compliance, and quality standards. Evaluate recorded calls , provide feedback to associates, and recommend improvements. Maintain and update audit reports and quality scorecards; track performance trends over time. Identify areas of improvement and collaborate with training teams for content and process updates. Ensure compliance with financial regulatory guidelines (e.g., SEC, FINRA, MiFID, etc.). Provide detailed analytical insights and RCA (Root Cause Analysis) for non-compliance or process gaps. Assist in creating and maintaining QA documentation, SOPs, and checklists . Participate in calibration sessions with internal teams and clients to align on QA standards. Work closely with Operations, Risk, Compliance, and Training teams to drive quality initiatives. Required Skills & Qualifications: Bachelor's degree in Finance, Business Administration, or related field . 5+ years of QA experience in Banking, Finance, Capital Markets, or Investment Banking BPO/KPO . Proven experience in call audits , quality assessments, and compliance tracking. Strong knowledge of financial instruments, trading platforms, and investment products . Excellent communication skills both verbal and written. Proficient in using QA tools, MS Excel , and reporting software. Ability to work in night shifts and meet tight deadlines. Strong analytical, problem-solving, and decision-making skills.