Posted:8 months ago|
Platform:
Work from Office
Full Time
Conduct random audits daily to ensure the quality standards and optimal accuracy of the Executives through monitoring the calls, and chats for continual enhancement of the agent performance.
Conduct Training sessions and Knowledge improvements through refreshers.
Recommendation of refreshers through TNI based on evaluation trends to improve their quality score and follow up their results.
Conduct / Participate in weekly internal and external calibration with clients/quality operations.
Resolving escalations, defects, and fatal errors, also keeping the escalation percentage minimal.
Preparing daily, weekly, and monthly reports
Wanna apply -
Contact Pratiksha - 8459776994
or Email your CV on Pratiksha.Tupere@godigit.com
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