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Alhodood Technologies
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Quality Analyst

Quality Analyst

Alhodood Technologies

2 - 6 years

0 Lacs

pune maharashtra

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

quality assurance sla evaluating calls performance assurance csat score assurance audit observations real estate call center experience bpo experience

Work Mode

On-site

Job Type

Full Time

Job Description

As a Quality Assurance Specialist, your role will involve evaluating calls randomly to ensure performance assurance in JKQ. You will be responsible for maintaining 100% SLA and CSAT score assurance, as well as ensuring zero negative audit observations. Experience in real estate is mandatory for this position. Call center/BPO experience with real estate projects will be accepted. - Evaluate calls randomly - Ensure performance assurance in JKQ - Maintain 100% SLA and CSAT score assurance - Avoid any negative audit observations Please note that this is a full-time, permanent position with a salary of up to INR 100k.,

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Quality Analyst