1 years

0 - 2 Lacs

Posted:16 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

***ONLY FEMALE CANDIDATES***

Job Location- Sector 106 Gurgaon

Key Responsibilities:

- Regularly audit and evaluate customer interactions (calls, chats, emails,whatsapp) against quality standards

- Provide regular feedback and training to agents and team leads for performance improvement.

- Regularly maintain audit reports, sales sheet, scorecards, and dashboards.

- Make outbound calls to customers and clients to take feedback

- Regular follow up with the customers Pre and Post sales

Skills & Qualifications:

- Bachelors degree in any discipline (preferred).

- Minimum 1 years of experience as a Quality Analyst

- Excellent communication skills

- Proficient in MS Office (Excel, Word, PowerPoint).

- Familiarity with CRM systems

- Ability to work under pressure

Job Location- Sector 106 Gurgaon

HR - 8588811806

Job Type: Full-time

Pay: ₹8,000.00 - ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement

Application Question(s):

  • Are you willing to join a Start up
  • Are you willing to Travel to sector 106 Gurgaon for work

Work Location: In person

Speak with the employer
+91 8588811806

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