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Deputy General Manager - Customer Satisfaction & Quality SCHNEIDER ELECTRIC SINGAPORE PTE LTD

12.0 - 15.0 years

12 - 15 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

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The primary responsibility of this role is to lead the Quality & Customer Satisfaction of Schneider Electric worldwide Single-phase Uninterrupted Power Supply (UPS) products. Mission: Project Quality Leader Experience in New Product development processes and hands-on knowledge on New product introduction (NPI) lifecycle. Ensuring that the Voice of the Customer is well collected, analyzed, ranked and taken into accountacross the project lifecycle. Set the Project Quality Goals, based on the project requirements. Translate the quality objectives listed in the requirements into quality commitments to be met in the project & validate consistency of project quality plans. Tracking and reporting of Project Quality goals & metrics, highlight the risks or gaps to the project to the stakeholders. Facilitate Project Quality reviews with support from Project manager. Co-pilot the project with Project Manager for project success, with right product quality and customer satisfaction. Follow the progress of Quality Plan with the respective functions. Challenge the functions on the Quality of their decision files. Ensure Quality checks are in place (in terms of documentation, Design and test Methodology) Ensure the Change Control Board is effectively managed and the outcome is effectively communicated to the Key stake holders Ensure that the DFMEA points identified during the early phase of the project are deployed in Product and in technical publication. Perform Project Requirements Management, Feasibility Study and Functional Testing. Formulate a GO / No-GO opinion based on the Quality risks at each Project step. Conduct Peer reviews on deliverables of each project stage gate. Ensures that the Offer quality is built-in to reach the satisfaction of the future customers. Review of the Verification & Validation test plan for projects. Drive Offer Safety requirements on projects & ensure compliance. Strong experience/skills in Design for Reliability, 8D Problem solving, APQP, Ishikawa, FMEA, FTA. Working knowledge in Six Sigma tools & methodology (DFSS / DMAIC). Perform QMS compliance audits & ISO 9001 internal audits on projects and report the findings to the leadership. Lead Continuous Quality improvement initiatives. Other requirements: Strong interpersonal skills, Team player & passion for Customers and Quality. Able to work effectively in a multicultural environment & withglobalcross-functional teams. Demonstrate good Analytical and problem-solving skills. Influencing & Convincing skills, across different levels of the organization Experience in Change management & implementation methodology. Excellent Communication skills (Written / Verbal). Self-driven candidate. This quality leader position will report to the Director CS&Q India T&E Line of Business. Qualifications B.E or B-Tech / M.E or M-Tech (Electrical & Electronics Engineering / Industrial Engineering) with Overall 12 to 15 years of relevant Quality experience in Electrical / Electronics industry. Work experience on Power Electronics / UPS products is preferable.

Posted 1 week ago

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