QBrainX - Senior ServiceNow Developer - ITSM/Service Catalogue/Service Portal Framework

Role Overview

Key Responsibilities

• Act as the technical architect for ServiceNow implementations, guiding system design, integration approaches, and scalability decisions.
• Collaborate with stakeholders to gather and analyze requirements, and architect custom solutions using the ServiceNow platform.
  

Develop And Configure

• ITSM modules
• Service Catalog items
• Custom Portals (Service Portal/ESC)
• Chatbots and Virtual Agents
• Integrate ServiceNow with external systems using REST, SOAP, APIs, and web services.
• Conduct performance tuning to ensure high availability and scalability of the ServiceNow environment.
• Provide technical leadership, mentoring junior developers and enforcing best practices in coding and design.
• Establish governance standards, reusable components, and architectural documentation.
• Stay current on ServiceNow updates, new modules, and industry trends to advise on platform improvements.
  

Requirements

• Bachelor's degree in Computer Science, IT, or a related field.
• 8+ years of hands-on experience in ServiceNow development, including architecture and solution design.
  

Expertise In

• ITSM module configuration and customization
• Service Catalog & Service Portal development
• Virtual Agent/Chatbot setup
• Strong scripting experience with JavaScript, Glide, and Jelly.
• Proven experience with third-party system integrations via APIs/web services.
• Deep knowledge of platform optimization, performance tuning, and governance.
• Strong problem-solving and analytical thinking.
• Excellent communication skills and ability to interact with both technical and non-technical stakeholders.
  

Preferred Certifications

• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS)
• Certified System Administrator (CSA)
• Prior experience in technical leadership / mentorship roles