QA (International BPO)-Collections

Job description

We are looking to hire QA's from international BPO's, with a minimal of 2-3 years of expereince from international BPO's only for a collections process

Work Location - Bhayander

Shift Time - US rotational Shifts

5 days working and 2 week Offs

Quality Analyst (QA Collections)

· To manage transaction quality profile for an international 3^rd party collections process

· To conduct audits as per defined guideline and sampling for transaction monitoring

· To ensure 100% closure of feedbacks

· To create and publish regular audit reports with management and clients (daily, weekly, monthly)

· To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls

· To drive process improvement initiatives

· To drive calibration sessions with internal or external customers

· To conduct training for group of agents, when needed

· To conduct quality induction for new hire batch

· Leading client calls, meetings, and calibrations with internal and external stakeholders