Python Support Engineer

Job Title:

Employment Type:

About the Role

Support Engineer

Key Responsibilities

1. Platform Support and Maintenance

• Provide Level 2 and Level 3 support for Python-based applications developed with Django and Flask frameworks.
• Troubleshoot issues related to APIs, ONVIF protocols, and real-time communication using Socket APIs.

2. Incident Management and Troubleshooting

• Diagnose and resolve system issues, ensuring minimal downtime and optimal performance.
• Conduct root cause analysis for recurring problems and recommend preventive measures.

3. Database Operations

• Support database performance by analyzing and optimizing PostgreSQL queries, stored procedures, and data integrity.

4. Cloud and Deployment Management

• Collaborate with cloud platform teams (AWS, Azure DevOps) to monitor, deploy, and manage services.
• Resolve deployment issues and maintain CI/CD pipelines for platform updates.

5. Edge Device Support

• Provide support for edge-based solutions involving devices like Raspberry Pi, Jetson Nano, etc.
• Assist with MQTT/CID messaging protocol implementation for seamless device communication.

6. Client Interaction and Training

• Serve as a key point of contact for clients, addressing their technical queries and ensuring timely resolutions.
• Deliver training sessions and create user-friendly documentation for platform features.

7. Documentation and Reporting

• Maintain and update technical documentation, FAQs, and troubleshooting guides.
• Generate detailed reports on system performance, issues, and resolutions.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Engineering, or equivalent experience.

• 3+ years of experience

  in Python application support or development.
• Strong understanding of

  Django

  ,

  Flask

  , and API development.
• Experience with

  ONVIF protocols

  for video streaming and device control.
• Proficiency with

  Socket APIs

  for real-time communication and integration.
• Hands-on experience with

  PostgreSQL

  for query optimization and database management.
• Familiarity with

  AWS

  and

  Azure DevOps

  for deployment, monitoring, and repository management.
• Experience with edge-based device setups (e.g., Raspberry Pi, Jetson Nano).
• Knowledge of

  MQTT/CID messaging protocols

  and their application in device communication.

Preferred Qualifications

• Exposure to surveillance systems and IP camera integration.
• Experience with version control systems (e.g., Git).
• Strong analytical skills and a problem-solving mindset.
• Excellent verbal and written communication skills.