Python Support Engineer CMS Info Systems (CMS)

2.0 - 5.0 years

3 - 8 Lacs

Navi Mumbai

Work from Office

Job Title: Support Engineer - E-Surveillance Platform Location: Ghansoli, Navi - Mumbai Employment Type: Full-Time About the Role We are looking for a highly skilled and motivated Support Engineer to provide technical expertise and operational support for our advanced e-surveillance platform. This role requires a strong foundation in Python-based applications, APIs, and familiarity with ONVIF protocols, real-time communication technologies, and cloud platforms. You will play a critical role in maintaining system reliability, assisting clients, and resolving technical challenges efficiently. Key Responsibilities Platform Support and Maintenance Provide Level 2 and Level 3 support for Python-based applications developed with Django and Flask frameworks. Troubleshoot issues related to APIs, ONVIF protocols, and real-time communication using Socket APIs. Incident Management and Troubleshooting Diagnose and resolve system issues, ensuring minimal downtime and optimal performance. Conduct root cause analysis for recurring problems and recommend preventive measures. Database Operations Support database performance by analyzing and optimizing PostgreSQL queries, stored procedures, and data integrity. Cloud and Deployment Management Collaborate with cloud platform teams (AWS, Azure DevOps) to monitor, deploy, and manage services. Resolve deployment issues and maintain CI/CD pipelines for platform updates. Edge Device Support Provide support for edge-based solutions involving devices like Raspberry Pi, Jetson Nano, etc. Assist with MQTT/CID messaging protocol implementation for seamless device communication. Client Interaction and Training Serve as a key point of contact for clients, addressing their technical queries and ensuring timely resolutions. Deliver training sessions and create user-friendly documentation for platform features. Documentation and Reporting Maintain and update technical documentation, FAQs, and troubleshooting guides. Generate detailed reports on system performance, issues, and resolutions. Required Skills and Qualifications Bachelors degree in Computer Science, Engineering, or equivalent experience. 3+ years of experience in Python application support or development. Strong understanding of Django , Flask , and API development. Experience with ONVIF protocols for video streaming and device control. Proficiency with Socket APIs for real-time communication and integration. Hands-on experience with PostgreSQL for query optimization and database management. Familiarity with AWS and Azure DevOps for deployment, monitoring, and repository management. Experience with edge-based device setups (e.g., Raspberry Pi, Jetson Nano). Knowledge of MQTT/CID messaging protocols and their application in device communication. Preferred Qualifications Exposure to surveillance systems and IP camera integration. Experience with version control systems (e.g., Git). Strong analytical skills and a problem-solving mindset. Excellent verbal and written communication skills.

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