PTC Cloud Service NOC Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

• Work in a 24x7 environment will be scheduled with rotational shifts.
• Consumes monitoring platform Alerts and Customer tickets by Analyzing and troubleshooting and remediation as per Technical Knowledge Article to keep the environment running optimally.
• Collaborate with various teams to guarantee a unified and efficient incident response
• Executing complex technical fixes and reducing the incident's impact as per Technical Knowledge Article
• Contribute to customer success by ensuring operational service level agreements (SLAs) are met.
• One of the primary responsibilities will be to adhere to the quality, processes and procedures for ISO standards.
• Maintain clear and effective communication with stakeholders, providing regular updates on incident status and remediation efforts.
• Contribution to creation/enhancing Technical Knowledge Article
• Mentors’ junior members of the team in the areas of product knowledge and technical expertise

• Bachelor's Degree or equivalent in Engineering / Computer Science
• 2 - 6 years’ experience
• Knowledge of Linux Operating Systems Administration
• Awareness or Experience with Docker container, and Kubernetes on a cloud platform
• Awareness of Oracle or SQL RDBMS.
• Awareness in cloud computing platforms, particularly Azure or AWS
• Experience with IoT Platforms – ThingWorx, IoT Hub is a plus
• Basic understanding of web technologies like Apache
• Awareness/Experience with any of tools - Catchpoint, Zabbix, Sumologic, Pagerduty, Icinga monitoring software, or something comparable
• Awareness/Experience using a Ticketing System like Salesforce or Service Now is a plus
• Ability to quickly analyze incidents to understand their root causes and impacts.
• Strong problem-solving skills to devise effective solutions under pressure.
• Clear and concise communication skills to relay information to teams, stakeholders, and customers.
• Ability to prioritize tasks effectively to address the most critical issues first.
• Accurate documentation of incidents, actions taken, and remediation.
• Ability to remain calm and effective under pressure.
• Strong teamwork skills to coordinate with various teams and departments.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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