Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Responsible for managing the day-to-day client activities for the assigned property. This person may have oversight of multiple locations. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions.
He will have overall responsibility for maintenance and operations, occupancy services and helpdesk.
Ensuring all services are performed as per Standard Service Specifications
Complaint Management.
Manage critical relationships with client, residents and key vendors
Ensure that entire staff maintains a critical eye on all aspects of building physical care.
Solving Resident Queries & Escalations
Source required vendors for works make necessary comparison take up for approval from the client
Monthly review meeting with Client, Vendors & staff.
Interview, select, hire, supervise and review qualified building operation and management staff.
Planning, participating & support in Client events.
Monitoring Elevator complaints- Escalations & Timely Resolutions.
Ensure that all client deliverables are submitted in a timely manner.
CAM defaulters - action plan and progress. AMC & Vendors agreements review & renewals process.
Vendor management
Assisting and advising All department HOD’s and team members.
Ensuring Circulars and awareness to the residents.
Monthly MMR submission to the client.
Ensure the team to be aware of SCOPE/UNSCOPE work.
Supporting client in projects.
Working towards the MOM closures.
To be Followed & Added.
Provide a comprehensive facility management service to ensure that all amenities are resourced and maintained to high class community standard.
Develop and implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity by working closely with the Client Facility Head.
Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.
Manage the budget efficiently and yield cost savings where possible without compromising quality of service.
Maintain site operations and services, through contractors and direct labour, in most cost-effective way.
Ensures occupancy of sites complies with statutory legislation.
Ensure and to be maintain Owners/Tenant occupancy details.
Review and Monitor all JLL employee and need to submit on monthly bases to client and operations.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
