Job
Description
Key Responsibilities: Project Lifecycle Management: Accountable for the successful delivery of assigned CSI non-core customer-facing projects, typically repeatable in nature. Lead all phases of the project lifecycle including initiation, planning, execution, monitoring & controlling, and closure. Execute formal project kick-off meetings with internal teams and external clients. Project Planning & Coordination: Review and tailor the standard project plan based on specific complexity factors and business impacts. Collaborate with Implementation Management to secure appropriate project resources. Communicate project highlights, deliverables, and dependencies to the client. Align project expectations and define critical success factors with customer stakeholders. Project Execution & Monitoring: Establish initial project setup and governance mechanisms. Maintain regular communication with cross-functional teams and client contacts to ensure alignment and delivery as per plan. Monitor progress against timelines, budgets, and deliverables using standard tools and templates. Identify, escalate, and manage project risks and issues proactively, recommending solutions as needed. Track project health and produce status reports, dashboards, and executive summaries. Project Closure & Reporting: Facilitate project handover and formal closure processes. Document lessons learned and contribute to continuous improvement of repeatable project templates and processes. Required Skills & Qualifications: Bachelors degree in Business, Information Systems, Engineering, or related field. 2–3 years of experience in project management or PMO roles, preferably in a customer-facing environment. Working knowledge of project lifecycle methodologies (Agile, Waterfall, or Hybrid). Proficient in MS Project, Excel, PowerPoint, and other project tracking tools (JIRA, Smartsheet, Asana, etc.). Strong written and verbal communication skills, with the ability to influence stakeholders at all levels. Demonstrated ability to manage risks, track project progress, and coordinate team activities across multiple functions. PMP, CAPM, or PRINCE2 certification is a plus.
