Project Manager

Overview

Project Manager

Key Responsibilities

1. Project Management & Delivery

• Manage end-to-end delivery of software implementation projects.
• Define and control project scope, ensuring alignment with budget, timelines, and deliverables.
• Prepare and communicate change orders to clients when required.
• Facilitate smooth knowledge transfer from Sales to the Services team, ensuring project teams have all necessary requirements and documentation.
• Oversee customer handover during testing, fine-tuning, and project closure, ensuring all required documentation is delivered.
• Ensure timely communication of project status to internal and external stakeholders.
• Provide go-live support, documentation, and knowledge transfer as needed.
• Coordinate resource scheduling and communication with offshore teams.
• Act as an SME for areas such as supply chain management, application integration, and business process automation.
• Conduct regular check-ins with clients to ensure satisfaction, retention, and to gather testimonials, references, and reviews.
• Collaborate with third-party vendors to ensure VNMT remains a key value-add stakeholder throughout the project.

2. Pre-Sales Support

• Participate in pre-sales activities for strategic opportunities, supporting solution architecture discussions.
• Assist in preparing Statements of Work (SOWs) and formal proposals.
• Partner with the Sales team to evaluate customer fit and represent the Professional Services team effectively.

Desired Qualifications & Skills

• Bachelors degree in

  Business, Engineering, Information Systems

  , or a related field.
• Minimum

  3 years of experience

  in enterprise software implementation, project management, or business process consulting.
• Proven experience working directly with external clients.
• Strong ability to manage multiple projects and deadlines simultaneously.
• Experience with CRM/ERP systems and 3PL applications (preferred).
• Familiarity with

  Zoho Projects

  and

  Zoho Desk

  (preferred).
• Understanding of application integration technologies (preferred).
• Previous experience in SaaS / cloud-based applications (preferred).
• Prior experience managing teams is an added advantage.

Key Traits We Value

• Ability to thrive in a

  fast-paced, start-up culture

  with shifting priorities.
• Innovative thinker who contributes ideas regardless of title or role.
• Highly ambitious, proactive, and capable of inspiring team members.
• Strong results-driven mindset with a commitment to project success.
• Quick learner with the ability to balance listening and leadership.
• Strong focus on quality, customer satisfaction, and continuous improvement.