Project Manager

Roles & Responsibilities

• Accountable and responsible for the

  end-to-end delivery of CRM implementation

  projects for multiple clients.
• Ensure

  business needs are clearly understood

  and that the implemented technology meets client requirements and expectations.

• Lead project execution and coordination

  efforts to ensure delivery within scope, budget, and timelines.
• Develop and maintain

  project documentation

  including BRD, SOW, project plan, and resource plan.

• Track and monitor progress

  of deliverables, ensuring assigned resources meet deadlines and project objectives.

• Identify, escalate, and mitigate

  project risks and issues to Engagement Managers or stakeholders as required.
• Conduct

  regular reviews

  for completeness, consistency, and alignment with delivery standards.
• Ensure adherence to defined

  processes, methodologies, and quality standards

  throughout the project lifecycle.
• Prepare and manage

  overall project schedules, milestones, estimates, and deliverables.

• Maintain strong

  external customer interactions

  with multiple clients, ensuring timely updates and follow-ups.
• Work collaboratively with

  cross-functional (tech and non-tech) teams

  to ensure successful implementation.
• Clearly

  articulate, document, and communicate client requirements

  to internal teams for smooth execution.
• Exhibit

  high ownership and proactive communication

  with clients; act as a trusted partner and solution advisor.
• Stay aligned with emerging technologies be able to

  converse intelligently about AI and modern SaaS trends.

Requirements

• 5-8 years of experience

  managing projects for

  ticketing platform or CRM implementations

  (required).

• Bachelor s degree in Engineering (B.E./B.Tech.)

  preferably in Computer Science or related field.
• Proven experience in

  software or CRM/ERP/Service Desk implementation

  in

  B2B/B2C SaaS or consulting/IT services

  environments.

• Project management certifications

  such as PMP, CSM, or PRINCE2 are preferred.

• Techno-functional expertise

  with a solid understanding of APIs, integrations, and software platforms is a strong plus.
• Hands-on experience with

  project and bug tracking tools

  like Jira.
• Strong

  process orientation

  and ability to deliver against deadlines.
• Excellent

  communication, relationship management, and client engagement skills.

• Strong

  problem-solving, planning, estimation, and documentation capabilities.

• Highly

  organized professional

  with ownership mindset, multitasking ability, and task management excellence.
• Should be able to

  discuss AI, automation, and digital transformation

  concepts confidently at a high level.

What We re Looking For

• Smart, sharp professionals with

  client-first mindset

  and strong communication skills.
• Individuals who take

  complete ownership

  and thrive in client-facing roles.
• Candidates from both

  B2B SaaS

  and

  consulting/IT services

  backgrounds are welcome.