Project Manager (End User Support / DC / DR)

As a Project Manager with over 10 years of IT experience and a technical graduate education background, you will be responsible for leading and managing IT infrastructure projects such as End User Support, Data Center (DC), and Disaster Recovery (DR) initiatives from inception to completion. Your role will involve developing detailed project plans, effectively managing timelines, budgets, and resources, and collaborating with cross-functional teams to ensure project deliverables align with the specified requirements. In this position, you will oversee the coordination of third-party vendors and service providers, ensuring seamless deployment, migrations, and DR drills with minimal downtime. You will be accountable for managing hardware, software, network, and IT asset management within the scope of End User Support, and conducting regular DR drills while updating DR plans as necessary to maintain operational readiness. Your responsibilities will also include ensuring compliance with internal IT policies, security protocols, and industry best practices, while providing regular project progress updates to senior stakeholders through comprehensive documentation and dashboards. To excel in this role, you must possess a minimum of 10 years of IT Infrastructure experience, including at least 4 years in Project Management. Your expertise in managing End User Computing (EUC), Data Center Operations, and Disaster Recovery Management will be crucial for success in this position. Additionally, you should have a proven track record of delivering IT projects in mid- to large-scale enterprise environments. Familiarity with project management tools such as MS Project, JIRA, ServiceNow, or other IT Service Management (ITSM) platforms is essential. Strong communication, people management, and problem-solving skills are key requirements for this role, along with experience in managing SLA-based support operations and coordinating with vendors. While not mandatory, holding certifications such as PMP, PRINCE2, or ITIL would be advantageous in demonstrating your project management proficiency. By joining our team, you will have the opportunity to contribute to the success of IT infrastructure projects and play a significant role in ensuring operational efficiency and continuity.,