Project Manager (CRM Domain) with CLM Support Capability

Job Title: Project Manager IT (CRM Domain) with CLM Support Capability

Location: Pune, Maharashtra, India/Tech Mahindra Location (PAN India)

Role Overview

Project Manager IT (CRM Domain)

Key Responsibilities

• Lead end-to-end delivery of CRM projects, including planning, execution, monitoring, and closure
• Collaborate with Sales, Marketing, Legal, and IT teams to gather requirements and define scope
• Manage CRM platform implementations and enhancements (e.g., Salesforce, Microsoft Dynamics)
• Support CLM initiatives by coordinating with legal and procurement teams and CLM vendors (e.g., Icertis, Conga)
• Develop and maintain project documentation including timelines, budgets, and risk registers
• Ensure alignment with compliance, data governance, and business process standards
• Drive stakeholder engagement, change management, and user adoption strategies
• Identify opportunities for CRM-CLM integration and process optimization

Required Skills & Qualifications

• Bachelors or Masters degree in Computer Science, Business Administration, or related field
• PMP, PRINCE2, or equivalent project management certification preferred
• Minimum 10 years of IT project management experience, with at least 5 years in CRM domain
• Working knowledge of CLM platforms and contract workflows
• Strong understanding of CRM processes including lead management, customer engagement, and analytics
• Excellent communication, stakeholder management, and leadership skills
• Experience working in a global delivery model with offshore/onshore coordination
• Familiarity with Agile, Waterfall, and hybrid methodologies

Preferred Attributes

• Prior experience working with chemical or manufacturing clients
• Exposure to CRM-CLM integration strategies
• Ability to navigate complex organizational structures and drive consensus
• Passion for digital transformation and customer-centric innovation