Job
Description
Key Skills: Lending Operations, Project Manager, Project Management, Lending, Payment, Loan Operations, Retail Banking Operations Roles and Responsibilities: Lead end-to-end project delivery for unsecured lending initiatives, covering planning, execution, monitoring, and closure phases. Drive and manage cross-functional project teams to ensure high-quality deliverables are completed on time and within budget. Oversee project scope, timeline, dependencies, and resource management while ensuring alignment with business and operational goals. Collaborate closely with internal stakeholders across Lending Operations, Payments, Loan Processing, and Retail Banking to ensure operational readiness and measurable benefits. Apply Agile project management frameworks using tools such as JIRA, Clarity, MS Project, and Confluence to manage delivery cycles and documentation. Establish and maintain strong governance and reporting, including detailed project plans, risk/issue logs, budget tracking, and stakeholder communications. Manage senior stakeholder engagement, ensuring project clarity, alignment, and regular updates to decision-makers and leadership. Identify and mitigate project risks and dependencies, ensuring timely resolution in a fast-paced and evolving environment. Promote effective change adoption strategies, working with impacted teams to manage communications and training where necessary. Lead by example, sharing best practices and driving project consistency across regions and delivery teams. Conduct project tollgates, audits, and maintain compliance with organizational PMO standards and policies. Align lending products, propositions, and project objectives to business needs and customer expectations, enhancing overall value delivery. Monitor and manage project budgets, financial forecasts, and resource allocation efficiently to ensure fiscal control. Skills Required: Minimum 12+ years of experience in project management within banking and financial services, specifically in retail banking and lending operations. Strong understanding of the project lifecycle and experience delivering projects within Agile environments. In-depth knowledge of lending products, propositions, and customer rewards/partnership programs. Hands-on expertise with JIRA, MS Project, Clarity, and Confluence. Proven track record of delivering change that drives value to customers and banking operations. Experience managing complex, cross-country retail banking initiatives with a structured and disciplined delivery approach. Exceptional communication, leadership, stakeholder engagement, and problem-solving skills. Well-versed in governance, financial management, and cross-functional team coordination. Education : Bachelor's degree in Business, Finance, Information Technology, or a related field. Professional certifications such as PMP, Prince2, MSP, PgMP, or Leading SAFe are preferred.
