Project Coordinator

Job Title

Location

Office Time::- 1pm to 10pm (UK working hours)

5 days a week - Sat and Sun Fixed OFF

Key Objectives/ Deliverables

Reporting to the Assistant / Project manager, the role holder will be knowledgeable in the area of Access, CRQ, RAMs & HOPs. There will be scope to work across multiple telecom projects, including microwave, Txmn upgrades and BTS fits.

Responsibilities

• Creating & publishing project schedules from the Genesis Database.
• Creating & publishing dedicated project reports from Genesis databases and presenting the information.
• Present weekly totals of target v's actual.
• Booking Access for Genesis Field & customer engineers using various

  S

  ervice

  P

  roviders (SP's) access database/portals.
• Creating

  R

  isk

  A

  ssessments (RAMs) prior to the activity &

  H

  and

  O

  ver

  P

  acks (HOPs) when they are completed.
• Liaising with Field Engineers, Project Managers and Site Providers when required.
• Provide real time support to Field Engineers when issues arise on sites.
• Raising and closing site outages CRQ via the Remedy system in line with the project requirements.
• Checking the quality of the Genesis completion certification and surveys are uploaded to the Genesis database and customer database within SLA.
• Tracking all necessary daily / weekly activities on sites including creating/updating /closing down and changing Site Logs in system and updating necessary reports.
• Co-ordination of daily project process including generating and maintaining weekly schedules and trackers.
• Raising operational deficiencies and monitoring them weekly.
• coordination of Operational Deficiencies including recording information in internal system and closing customer deficiencies down. Reporting specific issues into the relevant customer system.
• Monitor the progress of any deficiencies raised. Hasten as required.
• Responsible for asset tracking of project issued items i.e. Test Sims, Keys, OBASS etc.
• Issuing daily/weekly schedule reports to customers, suppliers and field engineers.
• Coordination of all additional cost requests & sending necessary documentation (including approvals) to PM for the relevant POs to be raised.
• Requesting POs from PM for any payments required by SPs & or their portals in a timely manner.
• Full control of documentations flow processes for access/CRQ/RAMs & HOPs
• Working alongside engineers and dealing with day-to-day issues effectively.
• Reporting efficiently back to the Customer and keeping the customer relationship effective. This includes EOD reports when required.
• Need to check the FE certificates are valid before request the access and inform the engineer due to the expiry.

Operational Experience

Essential:-

• Knowledge & experience of UK mobile telecoms environment.
• Extensive experience of CRQ management.
• Competent knowledge of Microsoft office packages.
• Experience of customer facing roles.
• Ability to manipulate data within Excel spreadsheets.
• Knowledge of P&L and financial processes
• Ability to use web-based reporting tools.

Desirable:-

• Telecoms experience would be helpful
• Knowledge & experience of UK Service Providers access portals.
• Database Experience, preferably Excel.

Person Specifications

• Be a team player. Develop, maintain, and strengthen partnerships that can provide and share information, assistance, and support.
• Ability to work independently.
• Strong organisational skills.
• Well presented and professional.
• Organised and ability to multi-task.
• Excellent attention to detail.
• A good planner.
• Methodical & structured thought and work processes

Desirable:-

• Ability to articulate and express self clearly in conversations and interactions with others. Clear business and technical writing skills.
• Solve problems by using a logical and systematic approach.
• Ability to anticipate the implications and consequences of any failures and take appropriate action.
• Ability to listen to other peoples' ideas, proposals, projects, and solutions.

Academic & Technical Background

Essential:-

• 2 to 3 years experience in a comparable role.
• Information Technology literate. English language & written.

Desirable:-

• Comfortable working with multiple stakeholders within a multi-cultural environment.