Project Coordinator - Chat Process Account and Billing

As a Project Coordinator for the Chat Support Team, your role will involve handling customer queries via chat with professionalism and empathy. You will be responsible for promoting and upselling products/services when applicable, ensuring a high-quality customer experience through timely responses, and achieving sales and support targets. Additionally, you will be involved in team management, coaching, mentoring, preparing WBR, and client handling. Key Responsibilities: - Handle customer queries via chat with professionalism and empathy - Promote and upsell products/services wherever applicable - Ensure high-quality customer experience with timely responses - Achieve sales and support targets - Team management, coaching, mentoring, preparing WBR, Client handling Qualifications Required: - Graduate in any stream - Excellent written communication skills (English proficiency required) - Strong persuasion & sales aptitude - Ability to multitask and work in a fast-paced environment - Minimum 5 to 10 years of prior experience in sales/chat support (Telecom Billing experience preferred) No additional details about the company were mentioned in the job description.,