Role Description
The RDA Operation Change team is a newly established team within the CB & IB Ops with the objective to establish Change & Transformation team plays a significant role in ensuring projects (change initiatives) meet objectives on time.
- The Program Manager leads a large program / group of programs and has the ultimate responsibility and accountability for the delivery of the value and strategic outcomes of the items in their portfolio.
- The Program Manager will own the engagement with business sponsors and key stakeholders, optimize their portfolio delivery and ROI by ensuring that inter-program or strategic initiative risks and dependencies are identified and mitigated and ensure that costs are managed and benefits delivered.
- This role may also involve managing program resources (such as Business Analysts, Testing Leads, etc.) for effectively delivering the program outcomes and from a career development of the direct reports perspective. Program Manager will also manage the reporting to the relevant initiative/program steering groups.
Your key responsibilities
- Responsible for the overall program definition (including investment required and benefits opportunity), ensuring that program plan is clearly defined, takes accountability for the overall delivery of the program
- Implementation and ongoing management of Clarity across all program workstreams, in conjunction with Technology, to improve timeliness and accuracy of reporting and improved compliance with Bank reporting standards
- Responsible for defining the program milestones and delivery plan in collaboration with Technology and Operations / Business stakeholders
- Devise evaluation strategies to monitor performance and determine the need for improvements
- Engages in delivery planning activities with Technology and helps prioritize the JIRAs for each delivery
- Maintains the RAID Log for the program / project and reports promptly to sponsors /senior stakeholders on risks, issues and dependencies; proposes mitigation plans and seeks feedback to keep program on track
- Supervise program resources to provide feedback and resolve complex problems
- Creates and maintains the status reports required for the various governance forums; conducts some of the governance / project forums on a daily / weekly / monthly basis
- Leverages experience and understanding of stakeholder need to help create a solution, envisions the solution to solve a problem (Application/Tool Based)
- Performs Cost/Benefit Analysis to align the technology to business strategy
- Gathers & catalogues functional, non-functional, and technical requirements for stakeholder requests
- Determines the impact of modifications and enhancements on the solution / product
- Specify the workflow & systems enhancements to satisfy business & reporting needs
- Guides business analysts on capturing and refining business and/or system requirements
- Guides the Testing Leads to review, analyse and support Front to back testing
- Acts as the product(s) subject matter expert to support scope and requirement decisions
- Ensures changes to the application are compliant with bank standards and policies
- Identify, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications
- Leads or participate in continuous improvement efforts, building expertise in creating, analysing, and improving processes
- Guides implementation leads to create, maintain and present training materials for end-users
- Embedment of Agile methods and ways of working within Operations, in collaboration with Technology, to promote effective execution. Ensuring roles and responsibilities are embedded in Operations and cross-feature team dependencies are identified and managed
- Ensure program operations and activities adhere to legal guidelines and internal policies
- Possess a working knowledge of the business and/or technical domain in reference data (optional)
Your skills and experience
Domain Skills
- 15+ years of a track record in Global Program Management, Change management, experience in supervising and displays ability to work in virtual global teams and a matrix organization preferably full-spectrum banking groups (retail, corporate, wholesale, investment banking)
- Relevant experience in Change Management, Data Analysis and driving large transformation projects.
- A proven, considerable level of analytical, problem solving and resource planning skills
- Experience in Data Management, Data Analytics, Business Analysis and Financial Services is preferable
- Strong and well-developed relationship / stakeholder management skills
- Open minded, able to share information, knowledge and expertise with peers & team members
- Demonstration of excellent communication and influencing skills
- PMP, Scrum Master certification Good to have
- Strong skills using MS Office products (Powerpoint, Word, Excel) capable of producing executive level reporting to ensure progress is understood and key risks/issue updates are communicated effectively
- Experience with Program Management tool and associated reporting standards
- Understanding of Agile ways of working and methods to enable effective partnership with Technology
- People Management experience is preferred (able to manage junior project resources)
