Progress OpenEdge/4GL Team Lead

Roles and Responsibilities:

We are looking for an experienced Application Support Engineer with strong knowledge of Progress OpenEdge (ABL/4GL). The role involves providing production support, issue resolution, monitoring, and minor enhancements for business-critical applications. The candidate should be proactive in handling incidents, ensuring application stability, and working closely with users and development teams.

Shift Timings - 8 pm to 4 am IST

Key Responsibilities

• Provide L2/L3 support for applications built on Progress OpenEdge.
• Monitor application performance and ensure system availability.
• Analyze and resolve incidents, service requests, and problem tickets within SLAs.
• Perform root cause analysis.
• Handle batch processes, jobs, and scheduled tasks.
• Coordinate with development teams for bug fixes, enhancements, and release deployments.
• Support application upgrades, patches, and migration activities.
• Maintain accurate documentation of issues, resolutions, and standard operating procedures.

Required Skills & Experience

• Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment.
• Good understanding of Progress Database concepts and performance troubleshooting.
• Experience in incident management, problem management, and change management.
• Familiarity with UNIX/Linux commands and scripting.
• Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.).
• Strong troubleshooting, analytical, and communication skills.

Good to Have

• Knowledge of integration with APIs/web services.
• Experience in working with global support models
• Basic knowledge of SDLC / Agile methodologies