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Posted:20 hours ago| Platform: Linkedin logo

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Skills Required

efficiency evaluation data monitoring retention strategies metrics timing drive analyze reports

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title Programme Manager Job Description Summary This role focuses on strategizing and overseeing program initiatives aligned with organizational goals, ensuring quality, performance, and budget efficiency. It involves managing cross-functional teams and projects, developing evaluation protocols, and driving improvements through data-driven insights and ROI monitoring. Key responsibilities include coordinating with analysts and stakeholders, mitigating risks, optimizing customer retention strategies, and implementing customer satisfaction metrics like NPS. Job Description Work closely with Data analysts, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives Manage program and project teams for optimal return on investment through cross-project initiatives Identify key requirements for cross-functional teams and external vendors Monitor ROI on initiatives being drive to enhance and retain revenue from the existing customer base Work with other program managers to identify risks and opportunities across multiple projects within the department Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders Manage the implementation of NPS at various touchpoints in the customer journey INCO: “Cushman & Wakefield” Show more Show less

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Cushman & Wakefield
Cushman & Wakefield
www.cushmanwakefield.com

Real Estate

Chicago IL

10001 Employees

234 Jobs

    Key People

  • Brett White

    Chief Executive Officer

  • Mark L. Whitaker

    Executive Chairman

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