Programmatic Support Engineer

You will be joining the support team as a Programmatic Support Engineer in the Product Support department at Zeta Global. In this role, you will be responsible for providing technical assistance to Zeta clients and internal business functions. Your primary focus will be on addressing customer inquiries regarding the features and capabilities of our Zeta Application products. This customer-facing position requires exceptional prioritization, responsiveness, and customer service skills, coupled with excellent verbal communication abilities. Your key responsibilities will include developing customer-facing documentation for specific product features, ensuring the effective execution of end-to-end display campaigns, and becoming a subject matter expert on Programmatic topics such as platform functionality, campaign best practices, pixel implementation, and creative troubleshooting. Additionally, you will provide technical support for Programmatic platforms, campaign performance, and external DSP tools, as well as triaging support tickets with detailed issue summaries and urgency assessments. To excel in this role, you should have a minimum of 3 years of experience in a 24/7 technical support environment, possess strong problem-solving and debugging skills, and demonstrate excellent interpersonal and communication capabilities. Flexibility in working outside of core business hours at short notice is essential. Moreover, deep knowledge of the programmatic ecosystem, DSPs, programmatic advertising, real-time bidding, ad operations, and analytical proficiency are crucial for success in this position. From a technical standpoint, proficiency in MySQL/Oracle databases, Linux operating systems, and web technologies & networking basics is required. Moreover, hands-on experience with DSPs like DoubleClick Bid Manager, The Trade Desk, and AppNexus will be advantageous, with familiarity in Zeta DSP considered a plus. Certification in programmatic platforms, such as Google Marketing Platform or The Trade Desk, is desirable. Zeta Global is a data-powered marketing technology company that leverages Artificial Intelligence to unlock consumer intent, personalize experiences, and drive business growth for clients. The Zeta Marketing Platform powers end-to-end marketing programs across digital channels like Email, Display, Social, Search, and Mobile, ensuring scalable, repeatable, and sustainable results for leading brands globally. If you are passionate about the ad tech industry and enjoy providing top-notch technical support to clients while staying updated on the latest programmatic trends, we encourage you to apply for this exciting opportunity at Zeta Global.,