2 - 4 years
0 Lacs
Posted:4 days ago|
Platform:
On-site
Full Time
The Support Products & Services (SP&S) team is looking for a solutions-oriented and customer obsessed ADSP Support Specialist to help advertisers troubleshoot and unblock any self-service display, video, and audio campaign issues within the Amazon Demand Side Platform (ADSP). In this role, you will be responsible for responding to advertisers contacts across a variety of troubleshooting topics (campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general campaign or account-level questions) within a timely manner, utilizing existing SOPs and your digital advertising knowledge.
A successful ADSP Support Specialist will have a proven track record in successfully interacting with global clients (chat & email) and have a foundational understanding of digital advertising. They demonstrate strong communication skills and can effectively articulate troubleshooting steps to advertisers and agencies. While SOPs and blurbs can be utilized for relevant troubleshooting issues, they will also take advantage of all available resource and foundational digital advertising knowledge to help advertisers find resolution. They will earn trust with advertisers by diving deep when the issue is unclear or unfamiliar, in order to ensure a satisfactory interaction is provided. They will display curiosity, and will learn and develop deep expertise in ADSP ad products and recognize when there are operational gaps that require leads or managers to help address them.Key job responsibilitiesKey job responsibilities
- Bachelor's degree in marketing, communications, or equivalent experience
- 2+ years experience in digital advertising and/or programmatic advertising- Excellent verbal and written communication skills (English)- Ability to effectively and confidently communicate with advertisers- Strong prioritization and time management skills, with a high degree of flexibility- Experience providing client services, customer support, or working with external stakeholders on shared objectives- Willing to work in a diverse atmosphere and contribute to an inclusive culture- Adheres to the provided schedule in a 24/7 environment including night shifts (rotational), as shifts are determined based on business requirements with rotational 2 consecutive day off and a 5-day working week (working weekends might be required)
- Experience in online advertising or e-commerce
- 1+ years of ADSP experience- Basic understanding of programmatic ad technology- Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines- Additional languages (European, Mandarin, Japanese) is a plusOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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