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Allegis Services India
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Program Specialist (Voice Process)_ US Healthcare

Program Specialist (Voice Process)_ US Healthcare

Allegis Services India

1 - 6 years

|

1 - 6 Lacs

bangalore rural bengaluru

Posted:5 hours ago| Platform:

Apply

Skills Required

ar calling hipaa us healthcare voice process outbound calling credentialing patient support healthcare bpo denial management medical billing international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Voice Program Specialist - Benefit Verification US Healthcare

Location: Bengaluru 56001

Work Model: Work From Home for initial 1 Month, then 5 Days Work From Office as per Requirement

Graduation is Mandatory

Total 1.5 Years Experience into Customer Service & 1 year relevant in International Voice Process and 1yr relevant into US Healthcare.
Minimum 1 Year Relevant Experience is Mandatory into US or International Healthcare Process.
HIPAA Compliance Knowledge Preferred

If Only Suitable then share your Resume to cakhila@astoncarter.com or contact- 7057126560

Quickly and efficiently respond to incoming calls and faxes, identify how best to assist.
Conduct outbound calls of insurance verifications to understand if patients prescribed therapy is eligible for coverage. Document results in appropriate tracking system.
Document calls in appropriate tracking systems, and handle/escalate calls per established procedures.
Process patient applications and follow the program's specifications to determine their eligibility.
Document results in appropriate tracking system and manage follow-ups as appropriate. Place follow-up calls and respond to enquiries from patients and/or healthcare providers as necessary.
Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication; i.e. uses grammatically correct and concise language.
Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.
Be familiar with the market place and the insurance options available for patients.
Educate patients on the available options as appropriate.
Strict adherence to follow the process SOPs.

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Allegis Services India

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