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Program Manager, VAS, DSP Program Team

2 - 5 years

20 - 23 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

DSP Change management Excel KPI Project management Process improvement VAS Customer experience SQL Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Amazon is looking for a motivated individual for the profile of DSP (Delivery Service Provider) Program Manager for its India Transportation operations team. As a program manager, you will: Plan and Execute VAS Program workstream for DSP partners Partner with tech organization on the business requirement documents (BRD) . Serve as gatekeeper in assigned process areas for the change management process Define the right process and work with stakeholders to establish the right process path Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps Demonstrates discretion in coordination of project scoping and selection to align with business objectives Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects Audits completed projects to verify sustained impact This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and execution skills to create sustainable process paths to improve customer experience. The successful candidate will be a person who enjoys and loves working with data, collaborating with stakeholders to invent & simplify processes, understand tech systems, and would be able to design and define progress paths. Key job responsibilities Amazon is looking for a motivated individual for the profile of DSP (Delivery Service Provider) Program Manager for its India Transportation operations team. As a program manager, you will: Plan and Execute VAS Program workstream for DSP partners Partner with tech organization on the business requirement documents (BRD) . Serve as gatekeeper in assigned process areas for the change management process Define the right process and work with stakeholders to establish the right process path Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps Demonstrates discretion in coordination of project scoping and selection to align with business objectives Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects Audits completed projects to verify sustained impact This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and execution skills to create sustainable process paths to improve customer experience. - 2+ years of program or project management experience - 2+ years of working cross functionally with tech and non-tech teams experience - 2+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements

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