Program Manager - Strategic Transformation (Fit.SO)

Roles & Responsibilities :

portfolio diversification, delivery model transformation, ecosystem partnerships, talent and competency evolution, and cultural change enablement

The ideal candidate is a strategic thinker with strong program governance capabilities, business acumen, and the ability to influence senior stakeholders across functions.

Key Responsibilities:

1. Program Strategy and Governance

• Develop, operationalize, and continuously refine the transformation roadmap in line with the strategic objectives set by the office of the TCR.

• Establish program governance frameworks, KPIs, and reporting cadences for effective tracking and stakeholder alignment.

• Coordinate with cross-functional leaders to ensure consistent transformation execution across business areas.

• Facilitate decision-making forums, prepare steering committee updates, and ensure timely communication of progress and challenges.

2. Portfolio and Business Model Transformation

• Drive portfolio rationalization and growth initiatives across IT Support, Tech Platforms (ServiceNow), Automation & AI, Customer Experience Services, and Connected Services with specific focus on driving external business growth.

• Support the design and implementation of new go-to-market models and revenue streams aligned with 2030 growth targets.

• Collaborate with business area / functional leaders to identify strategic synergies and scalability opportunities.

3. Delivery and Operating Model Evolution

• Enable programs for reengineering and deployment of delivery structures integrating internal shared services and external market delivery.

• Program manage initiatives to optimize processes, improve delivery efficiency, and embed digital and automation enablers across business areas.

• Champion integration of new technologies (RPA, AI, digital workflow tools) into the operating framework.

4. Partner Ecosystem Development

• Develop and operationalize partnership strategies with technology, consulting, and delivery partners to expand capability and reach.

• Support partner evaluation, onboarding, and governance to ensure value alignment and joint go-to-market readiness.

5. Talent, Culture, and Engagement Transformation

• Partner with HR and business leadership to define and roll out competency frameworks and learning roadmaps for emerging technologies.

• Lead culture and engagement initiatives that promote innovation, accountability, and collaboration across teams.

• Act as a change champion to embed new mindsets, drive communication programs, and ensure alignment to transformation values.

6. Change Management and Communication

• Develop a transformation communication framework to ensure transparency and stakeholder engagement across levels.

• Monitor organizational readiness and drive structured change management interventions to mitigate resistance.

• Create storytelling narratives, dashboards, and visual reports to communicate impact and progress effectively.Qualifications

Educational qualification:

• Master s degree in Business Administration, Engineering, or equivalent discipline.

• Certifications in Program / Project Management (PMP, MSP, PRINCE2) or Change Management (Prosci, ACMP) preferred.

Experience :

• 15-20 years

• managing multi-stakeholder programs

• large matrix organizations

• business process management, automation, digital transformation, or IT services

• organizational change and culture transformation

Mandatory/requires Skills :

• Strategic program management and governance expertise

• Strong stakeholder engagement and influencing capability

• Excellent analytical, problem-solving, and decision-making skills

• Communication excellence - both executive storytelling and operational reporting

• Experience in performance tracking and business analytics

• High emotional intelligence, adaptability, and resilience