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Program Manager, INT Security & Loss Prevention

Program Manager, INT Security & Loss Prevention

Amazon

5 - 10 years

7 - 12 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

supply chain loss prevention project management process improvement manager program management reverse logistics customer experience stakeholder management performance improvement sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

The International Security and Loss Prevention (INTL SLP) team is seeking a Program Manager Reverse Logistics (ReLo) to lead and scale security solutions across international regions (EMEA, AMET, LATAM, and APAC). The INTL SLP team partners with Operations and businesses to design mechanisms, standards, and policies that mitigate security risks and strengthen the EndtoEnd Secure Network (E2ESN).
In this role, you will build and oversee multiple initiatives within the ReLo vertical addressing vulnerabilities across customer returns, the reverse supply chain, vendor returns, damages, and liquidation flows. You will drive the development of standardized processes, scalable solutions, fraud/theft detection metrics, and escalation paths to improve both security and customer experience. The ideal candidate is a selfstarter who thrives in fastpaced, innovative environments. You bring strong program management expertise, organizational excellence, and the ability to navigate ambiguity while delivering results. Exceptional communication skills both written and verbal are critical to influence stakeholders and drive alignment across regions. Key Job Responsibilities Lead the design and execution of security and loss prevention programs within Reverse Logistics (customer returns, vendor returns, damages, liquidation) to strengthen the EndtoEnd Secure Network (E2ESN). Build and standardize mechanisms, policies, and processes to identify, mitigate, and prevent vulnerabilities across the international reverse supply chain. Partner with global and regional stakeholders (EMEA, AMET, LATAM, APAC) to align strategy, ensure consistent execution, and scale best practices. Define and track key metrics to measure program effectiveness, identify fraud/theft trends, and establish benchmarks for performance improvement. Develop and implement escalation paths, delivery solutions, and standard work to support customers, account managers, and operations teams. Drive innovation by designing new security initiatives, leveraging data insights, and experimenting with solutions to proactively reduce risk. Influence senior stakeholders by presenting clear business cases, backed by quantitative and qualitative analysis, to guide decisionmaking. Manage multiple highimpact projects simultaneously, working through complex and ambiguous challenges with ownership, urgency, and structured execution. 5+ years of program or project management experience 5+ years of working cross functionally with tech and nontech teams experience 5+ years of defining and implementing process improvement initiatives using data and metrics experience Bachelors degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules

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Program Manager, INT Security & Loss Prevention