Job
Description
Responsibilities of a NOC PM We are looking for an experienced Manager to coordinate and lead efforts across operations, and program teams. Were looking for a hands-on and motivated self-starter whos passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. This PM II will lead CO systems mgmt for Brazil and Mexico, driving improvements in business critical metrics on Cost to Serve (SPR, DPPH, routing metrics) and Customer experience (DEA, missort), while ensuring smooth execution of daily operations. Scope of work (in addition to above) The manager will lead a team size of 6+ associates. Manager may be expected to operate in different shift structures (for instance - 2 PM to 11 PM or 7 AM to 4 PM IST) depending on business need Work with PM teams to successfully manage difficult, cross-functional projects (from inception to completion) delivering high quality results (e. g. , efficient, compliant, understandable, secure, maintainable, low-defects, etc. ). Partner with stakeholders and/or managers to secure resources, scope efforts, set project priorities, milestones, and drive delivery to meet deadlines to meet program goals. Be proficient at transforming raw thoughts into clear, consistent, accurate documentation and/or direction. Competently represent your team s processes and goals to customers and other teams (technical and non-technical). Keep the scope of effort under control and accelerate progress, or operational efficiencies by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately. Improve team processes and metrics; unblock delivery and reduce costs. Scope out teams career development plans through performance assessment Own project status communication- consistently impart clear and concise summaries for the projects owned, to your leadership/management team and are effective at answering questions in detail. Represent the team in Business reviews (WBRs/MBRs) Have good working relationships with stakeholders, managers, and peers. Be able to recognize discordant views and take part in constructive dialogue to resolve them. - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements
