Program Manager - Gold Loan

TVS Credit Services Ltd

7 - 10 years

13 - 18 Lacs

chennai

Posted:9 hours ago| Platform:

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Skills Required

gold loan operations branch operations gold loan audit

Work Mode

Work from Office

Job Type

Full Time

Job Description

This position is responsible for overseeing and optimizing branch operations. This role requires a strong focus on Operational excellence, Policy and compliance adherence, Sales Growth and Branch Safety and Security management.

Monitor and enforce adherence to Standard Operating Procedures (SOPs) and policies
Conduct regular branch visits to assess operational health and compliance levels
Respond promptly and effectively to branch audit observations and implement corrective actions.
Train and guide branch staff on gold purity assessment and loan eligibility norms
Ensure accurate and standardized valuation procedures for gold collateral are followed at all branches.
Monitor loan documentation and disbursement processes for accuracy and completeness.
Ensure all Zygal security systems are Functional and actively monitor the same
Analyze branch performance metrics and identify opportunities for growth.
Drive gold loan sales targets through strategic planning and execution.
Monitor sales campaigns, promotions, and customer engagement initiatives.
Calculate and validate monthly branch incentive payouts based on performance metrics and predefined criteria
Ensure timely and accurate disbursement of DSA (Direct Selling Agent) commissions
Collaborate with finance and HR teams to align all branch-related payouts with organizational policies.

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