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Program Manager , ACES

Program Manager , ACES

Amazon

3 - 8 years

20 - 25 Lacs

Bengaluru

Posted:6 hours ago| Platform:

Apply

Skills Required

development implementation business growth ACES change management KPI reporting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Amazon Is Looking For a Motivated Individual For The Profile Of ACES (Amazon Customer Excellence System) Program Manager For Its India Transportation Operations Team

As a Program Manager, You Will

Serve as gatekeeper in assigned process areas for the change management process Partner with tech organization on the business requirement documents (BRD) Define the right process and work with operations to establish the right process path Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps Demonstrates discretion in coordination of project scoping and selection to align with business objectives Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects Audits completed projects to verify sustained impact This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience The individual will determine, then drive, any initiatives necessary to improve it It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience

Basic Qualifications

3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Bachelor's degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules

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Program Manager , ACES