Program Manager

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Department

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Job Summary:

As an Operations Program Manager for the Diagnostics Business at Tata 1mg, you will oversee

the end-to-end operations of lab operations-related projects. Your role will involve solutions,

data analysis, and effective communication to drive operational excellence and deliver a

seamless customer experience. You will collaborate with cross-functional teams to optimize

processes, improve efficiency, and ensure the successful execution of diagnostics programmes.

Roles & Responsibilities:

• Work across teams and influence priorities and decisions and get buy-in from stakeholders on initiatives and decisions.
• Own and develop a programme with cross-functional projects and difficult goals which impact an entire country.
• Provide analysis and insights to senior leadership in order to influence and support tactical and strategic business decisions in an increasing diversity of areas.
• Design metrics and business review documents guiding the operations team through the execution
• Draft and present key documents to leadership, taking an idea from inception to implementation

Qualifications:

• Bachelor's/Master's degree in Business, Operations Management, or a related field

• Must have passed out from a Tier 1 engineering/B-school college.

• Proven experience in an operations/programme management/continuous improvement role
• within the ecommerce/healthcare industry.
• Strong analytical and problem-solving skills.
• Excellent project management and organisational abilities.
• Ability to collaborate effectively with cross-functional teams.
• 5+ years of overall work experience