Home
Jobs
Amazon logo

Program Associate, STEP

3 - 7 years

5 - 9 Lacs

Bengaluru

Posted:2 weeks ago| Platform: Naukri logo

Apply

Skills Required

Computer science Business administration Program Associate Management Associate data science Analytical Account management Customer experience Operations SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a Program Manager Associate who will be responsible for managing programs aimed at reducing seller controllable return rate (SCRR). You will join a high performing, learning-oriented, analytical team who are motivated to work hard, have fun, and make history. As a program manager associate, you will be owning relationships with our selling partners and resolve their issues to better seller experience. You will be responsible for working closely with sellers, liaison with internal Product & Program teams, SPS and account management teams to identify improvement areas to reduce the returns enhancing the seller experience on the Amazon platform. 1.Working closely with partner teams to understand the problem areas. 2.Identifying defects in business inputs and proposing processes to find root causes and correct errors. 3.Prioritization of program requirements and building consensus with cross functional teams. 4.Identifying root cause and working with internal teams to expedite resolution. 5.Monitor and drive seller impacting operational tickets to resolution. 6.Gather and analyze seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution. 7.Develop dashboards to simplify operations. 8. Knowledge of SQL and/or Excel About the team STEP is a seller tiering program that influences, guides and rewards sellers to improve customer inputs. It does so by creating a framework to tier seller basis their performance against pre-defined evaluation metrics and rewarding them differentially. Over the last couple of years, STEP program has driven improvements across key business metrics, such as Cancellation Rate (SCRR) and Late Dispatch Rate that it sought to influence. Voice of Seller (VOS) has been positive and also indicates that sellers leverage STEP to monitor their performance and improve customer experience. - Bachelors degree - Bachelors degree in business administration, finance, economics, computer science, data science, engineering, or other related field

More Jobs at Amazon

Senior PMT, DSP Business Tech, DSP Tech

Hyderabad

5 - 6 yrs
|

INR 10 - 15 Lacs

Software Dev Engineer, Corp - Armato, SWA

Hyderabad

5 - 6 yrs
|

INR 20 - 22 Lacs

Sr Technical Program Manager, Amazon Pay

Bengaluru

3 - 7 yrs
|

INR 50 - 75 Lacs

LOA Case Mgr

Hyderabad

2 - 6 yrs
|

INR 8 - 9 Lacs

Senior BD Manager: Partnerships, On Package Ads, On Package Ads

Bengaluru

5 - 6 yrs
|

INR 12 - 17 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Computer Science Interview Now

My Connections Amazon

Download Chrome Extension (See your connection in the Amazon )

chrome image
Download Now
Amazon
Amazon
www.aboutamazon.com/

Software Development

Seattle WA

10001 Employees

6322 Jobs

    Key People

  • Andy Jassy

    President & CEO

  • Brian Olsavsky

    Senior Vice President and CFO

RecommendedJobs for You

Amazon logo

Program Associate, STEP

Amazon

Bengaluru

Amazon logo

Program Associate, STEP

Amazon

Bengaluru, Karnataka, India

Amazon.com logo

Program Associate, STEP

Amazon.com

Bengaluru, Karnataka

Apex One logo

Azure Databricks (Power Bi and AAS Expert)

Apex One

Bengaluru

Armanino logo

Senior Consultant ( Microsoft Dynamics Great Plains )

Armanino

Hyderabad

Apex One logo

Azure Databricks(Power Bi and AAS expert)

Apex One

Hyderabad

DXC Technology logo

Sr Analyst III Infrastucture Services

DXC Technology

Noida

IBM logo

Quality Engineer-Data

IBM

Gurugram

IBM logo

Quality Engineer-Data

IBM

Kochi

Coderenowned logo

LinkedIn Outreach Specialist

Coderenowned

Bengaluru