Production Support ( TCP / IP) Capital Market Domain Professional

About the team

In todays highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

What you will be doing

• Investigates known error conditions and follows prescribed error correction procedures.
• Recognizes abnormal processing conditions and determines appropriate actions required to resolve issue(s) and complete processing.
• Makes use of available documentation to resolve errors.
• Maintains the production scheduling system and new/improved work procedures.
• Researches and resolves user problems as well as issues and problems with software systems, production processing and production environments.
• When solving a system problem, makes effective use of tools and resources, utilizes manuals, write-ups, and other tools as an aid in solving the problem. Contacts others experienced in area for ideas about problem.
• Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
• Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes.
• Analyzes and implements changes or additions to software systems and production procedures.
• Trains internal customers (employees) on changes, new systems, or new procedures.
• May identify new tools, technology or processes that improve the overall processing environment or processing efficiency.
• Assists in the definition of external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate.
• Maintains the production support disaster recovery/business continuity plans. Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing.
• Completes project assignments and special projects commensurate with job expectations.
• Other related duties assigned as needed.

What you bring:

• Knowledge of client objectives and business priorities and FIS role in achieving those objectives and priorities
• Knowledge of costs/benefit implications of products and services
• Ability to understand real need behind client stated needs, to anticipate client future needs, to discern business opportunities in client needs and work effectively with multiple client contacts
• Skill in solving client business problems
• Proactively take steps to better client relationships
• Ability to show concern for needs, feelings, and issues of clients, to communicate that clients business is valued, to meet client perception of high quality/best value services and products and to ensure commitments are accomplished according to client specifications
• Ability to respond to client questions or needs even if outside area of responsibility
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain effective working relationships with employees, clients and public

Skillsets

• 5-8 years of experience in Production Support
• Knowledge of Capital Markets business.
• Good to have knowledge on Message Queuing technologies like IBM MQ, Rabbit MQ.
• Good to have knowledge of scripting and process automation/ automation tools used.
• Knowledge of TCP/IP and other network protocols
• Knowledge of Windows Server OS and File transfer protocols, IBM MQ
• Experience with troubleshooting, diagnosis and resolution of complex technical issues as well as escalation
• Experience with Red Hat Linux desired but not required.
• Ability to translate technical concepts to non-technical personnel highly desired.
• Excellent interpersonal, analytical, business and technical judgment, negotiation, problem solving and verbal and written communication skills.
• Monitor, assist with and debug data transmissions via various transmission methods
• Monitor production servers for disk space, memory, cpu, etc via tools provided and take appropriate action when necessary
• Maintain custom Windows and Unix Scripting processes
• Work ticket for production issues and change requests

Qualifications

Bachelors degree in engineering or the equivalent combination of education, training, or work experience.