Production Support Manager (Banking/Lending)

9 - 14 years

20 - 22 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Required Skills & Experience

  • 7+ years in Production/Application Support or SRE/DevOps, with 3+ years leading support teams for mission-critical BFSI systems.
  • Strong BFSI lending/collections understanding; exposure to SLI/JLG/SHG/INDL is a plus.

Technical depth:

  • Solid SQL for diagnostics (PostgreSQL/Yugabyte/MySQL or equivalent).
  • Log analysis and tracing (e.g., ELK/OpenSearch, CloudWatch, distributed tracing).
  • Comfortable with REST APIs, microservices, message queues (e.g., Kafka/RabbitMQ), caches (e.g., Redis).
  • Android app support basics (crash/ANR, versioning, device/network constraints, sync conflicts).
  • AWS fundamentals (EC2/EKS/LB/RDS/S3/CloudWatch/IAM guardrails).
  • Process discipline: ITIL (Incident/Problem/Change), SLAs/OLAs, RCAs, release governance.

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